Privacy Policy

Burns & Wilcox Insurance Brokers L.L.C. (“Burns & Wilcox”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Burns and Wilcox Notice explains how we collect, use, process and protect your personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (“PDPL”) and, where applicable, the DIFC Data Protection Law No. 5 of 2020.

1. Who we are

Burns & Wilcox Insurance Brokers L.L.C. is a company registered in Dubai, United Arab Emirates and regulated by the Central Bank of the UAE.

For the purposes of applicable data protection laws, we act as a data controller in respect of your personal data.

If you have any questions about this Privacy Notice or how we use your data, please contact us at:
Email: info@burnsandwilcox.ae
Phone: +971 4 2073888

2. What personal data we collect

We may collect and process the following categories of personal data:

• Identity data: name, title, nationality, identification documents
• Contact data: email address, telephone number, address
• Professional data: employer, job title, business details
• Financial and insurance data: information required to arrange and administer insurance coverage
• Technical data: IP address, browser type, usage data (via cookies and similar technologies)
• Correspondence data: information you provide through forms, emails or other communications

Where necessary for insurance placement, we may also process sensitive personal data (such as health-related information), strictly in accordance with applicable laws and with appropriate safeguards.

3. How we collect your data

We collect personal data:

• directly from you (e.g. via contact forms, enquiries, or applications)
• from your employer or authorised representatives
• from insurers, reinsurers, or other market participants
• through our website (including cookies and analytics tools)

4. How we use your personal data

We use your personal data for the following purposes:

• to respond to enquiries and provide information
• to arrange, place and administer insurance policies
• to communicate with insurers, reinsurers and service providers
• to comply with legal and regulatory obligations (including AML/CTF requirements)
• to manage our relationship with you
• to improve our website and services

Nothing on our website constitutes advice or an offer to provide insurance services without formal engagement.

5. Legal basis for processing

We process your personal data on one or more of the following legal bases:

• your consent
• performance of a contract or steps prior to entering into a contract
• compliance with legal or regulatory obligations
• our legitimate business interests (provided these do not override your rights)

6. Sharing your personal data

We may share your personal data with:

• insurers, reinsurers and insurance market participants
• group companies
• professional advisers (legal, audit, compliance)
• IT and service providers
• regulators and governmental authorities (including the Central Bank of the UAE, DFSA where applicable, and law enforcement agencies)

All such disclosures are made subject to appropriate confidentiality and data protection safeguards.

7. International transfers

Your personal data may be transferred outside the UAE where necessary for the purposes set out above.

Where this occurs, we ensure appropriate safeguards are in place, including contractual protections or transfers to jurisdictions with adequate levels of data protection.

8. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory and reporting requirements.

In particular, we may retain data for extended periods where required under applicable AML and regulatory obligations.

9. Your rights

Subject to applicable law, you have the right to:

• request access to your personal data
• request correction of inaccurate data
• request deletion of your data
• object to or restrict processing
• withdraw consent where processing is based on consent
• lodge a complaint with the relevant data protection authority

To exercise your rights, please contact us using the details above.

10. Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure.

11. Cookies

Our website uses cookies and similar technologies. Please refer to our Cookies Notice for further information.

12. Changes to this Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be posted on this page.